Refund & Cancellation Policy
Last updated: 24 June 2026
Digital subscription
Loom is a digital subscription service providing immediate access to AI-generated study features. Plans are offered as Pro Monthly, Pro Annual and Lifetime, billed in INR via Razorpay.
No refunds
All purchases are final. Because access to digital features is granted immediately upon payment, we do not offer refunds for any plan, in whole or in part, including for partially used periods.
Cancellation
You can stop using the Service at any time. Where a plan is for a fixed period, you will retain access until the end of the period you paid for; it will simply not renew. Lifetime plans are one-time purchases.
Failed or duplicate payments
If you were charged but did not receive access, or were charged more than once for the same plan in error, email us at niaz180189@gmail.com with your payment reference and we will investigate and correct any genuine billing error.
Contact
For any billing query, contact niaz180189@gmail.com or +91 96199 04269.